So has anyone else had major issues trying to get help from Symantec when they have an issue with Backup Exec? I have had a case open since Wed. morning. In that time the only troubleshooting I have got them to do is run live update and try to restore just a subset of job in question. (Wow, I never would have though of that.) At this point I am about ready to go with the built in windows backup and paper copies of all the files. It would be easier than dealing with the so called experts (script readers) I have had the pleasure of speaking with so far. I would think a product expert would at least be able to tell me how to run an update rather than telling me I need to click all the options to find the one that says update (this actually happened).
OK Symantec people, here is your chance to make it right. Right now you are looking worse to me than the Cowboys did last night.