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Unitrends Backup will not add my host server, why?

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Ok so I have installed the unitrends free edition and it all seemed great. I added each of my VM's and that worked fine...except it would not backup. Some file level error.

After researching the issue I found that I needed to add the Hyper V host and not the VM's individually, so I figured this was all good and well and made some sense, so I did that.

Now it wont let me do that as it says that it cannot add the specified computer type. If I add it as a "windows" computer type then it works but it gives the same file level error. and adding it as a "Hyper-V" computer type it says that the computer type is not supported.

I even tried to manually configure the unitrends agent on the hyper-v host to see the unitrends server and it did, but then the unitrends server refused to see the hyper-v host at all and just says that there is already an entry in the hosts file for this host (the Hyper-V host).

all I want it to do is run a backup on the 3 guest VM's on this host and see how it works but after struggling with this for over a month now im about ready to throw in the towel on this.

maybe someone from Unitrends support is on here that can shed some light? or atleast some ideas?

Thanks


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