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UEB iSCSI storage not updating

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Hi Lads and Lasses,

I keep getting Backup failures due to low disk space on my iSCSI LUN. Specifically my file server/DC. (As it is, it takes 27 hours to take a master copy, with compression and Deduplication).

So to counteract the apparent free capacity issue, I have gone to my NAS and expanded the iSCSI LUN. However, when I try to refresh the storage, the free space doesn't update. How does this get updated?

I have expanded the LUN out to 8TB (now I can't shrink it to reclaim space, but that's a different issue for later today.) and UEB still says that I only have 750GB free and I can't seem to get it to refresh/update the amount of free space. The capacity/Size updates when I take the storage offline and bring it online again (Settings--> Storage andRetention --> Storage--> Online?), just not the free space. I have taken the storage offline several times, manually adjusted the backup device, rebooted the UEB vAppliance and rebooted the NAS. Still no joy.

Very oddly, when I go to the NAS, the iSCSI LUN still says that it has 1.95 TB of used space out of 7.81 TB available to the LUN.

Also, when I take the NAS offline (Settings--> Storage andRetention --> Storage--> Online?) and "Modify" the settings I receive the below error (by "Modify" I, of course mean, click the refresh buttons and then hit confirm)

Summary: Error communicating with system.

Cause: Call was unsuccessful.

Detail: [System] Failed to edit storage information.

What do I do now? I can't find anything in the Administrators guide but maybe my state of panic is causing "solution blindness".

Details:

  • UEB virtual Appliance
  • Synology DS1513+ (10TB capacity)
    Contains the iSCSI LUN
    Default Backup target
  • Windows Server 2008 (File Server)


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