My initial setup with Unitrends went well, except for the SQL backups. The person who went through the appliance configuration did not know much about SQL backups. Every time I had a question about an SQL backup, he would say he had to ask a DBA. The result was that I did not want to backup any of my SQL databases with Unitrends until I did a lot of testing.
Testing confirmed what I thought that would happen. SQL transaction logs are failing left and right. Full backups are running fine, except that they have a very important warning that does not show up on the status bar (color doesn't change from green to yellow). This error is the following:
"Failed to create integrity table 'msdb.dbo.UNITRENDS_PAGT_BACKUPS_STATUS', and will not be able validate sql checkpoint for differential and transactional backups for current backup group."
I sent that message to the support person that help me configure the appliance and his response was the following:
"Thank you for addressing this matter with me I have spoken to a L2 Engineer and we came to the conclusion that this particular data base should be backed up via Full backups. It was mentioned that you may need to contact Microsoft and find out what maybe causing the failed integrity table on this particular database."
I specifically said I was testing the ability to do transaction logs backups with unitrends and the response was that I should only do full backups. What kind of answer is that? I responded that I was trying to test the unitrends backups and never heard back from him.
I haven't had a lot of time to dedicate to troubleshooting this issue, but I have tried troubleshooting. The transaction logs give me a different message:
"The integrity backup table for database 'XXXX', instance '/XXXXXX/XXXXX' and validate differential or transactional log backup doesn't exist: Please contact the Database Administrator to ensure that CREATE TABLE permissions have been granted on database 'msdb' for the 'Unitrends' agent service account"
I am not sure what this message means, but I tried granting the account used for authentication this permission. This did not fix anything. Further research sent me to this page:
http:/
Now this page still doesn't give me a step by step solution and I can't figure out what they mean by Unitrends agent service account. Would anyone know what I have to do to fix this issue?