Note: The subject line for this thread is a rhetorical question.
So I had my install for the first two of my 5 devices this morning. Much to my surprise my install tech was none other than Jaguar, from right here in Spiceworks. What was supposed to be a 3 hour process turned into a 1.25 hour pleasure cruise through the setup process (granted, my environment is pretty straightforward - all VMWare with VCenter). My satisfaction level with product and service so far is about on-par with Spiceworks at this point (so, stellar).
Special thanks to everyone from the community who provided feedback on Unitrends, you guys (and gals) definitely pushed me in the right direction.