Happy Thanksgiving everyone!
We're working with a new client that's switching to us from another MSP. It's a medical practice with 10 PCs, and they'll be opening another location next year with 5-6 PCs.
They currently have 2 VMware VMs, one for the DC and one for their EMR software.
Total backup size is approx. 1.5TB.
The current MSP put in a Datto device, which I had never heard of until a couple days ago. Did some research here on SpiceWorks, and I'm not exactly encouraged. The first red flag is the "channel-only" model, where they won't provide support to the end-user. I'm not in the business of creating arbitrary lock-in syndrome with my clients, so any solutions we put in place are in their name and paid for directly by them. Support for the end-user is a must.
The mixed reviews around here with regard to reliability and support...