Does anyone have any suggestions for backup appliances.
We are nearing the end of our support agreement with our current BackupExec 3600 appliance.
Due to Symantec's utter inability to support their product (I have had two tech support cases go without a call-back for over 24 hours - despite Symantec service level agreement stating call back within 2 hours). Add on top of that the software's inability to run for more than 48 hours without some kind of intervention - I spend about 4-6 hours a week restarting jobs (that then complete after failing when scheduled for no apparent reason), cleaning up VMware snapshots that weren't deleted, and on and on. Needless to say I am disgusted with Symantec's support and product, and will gladly be rid of the Backup Exec appliance when the support expires.
I have done some initial investigation, and it...