So I've just spent two hours talking to Acronis support UK (India).
Initial issue, Dell Vostro 230 unsupported N/W - unable to image as a result
My "tech" sent me his "resources" , pages form the publicly accessible forums. I feel this is unacceptable. I'm looking for support, not user hear-say.
Has anyone else had similar issues with suppliers support channels? If so, what did you do to further your support request? Was it eventually resolved?