So... After an extremely frustrating phone call with Unitrends Support this afternoon, I received this email update to my case:
"Time Logged: 00 hours 45 minutes.
Spoke to customer with Michael, customer is not happy with the way the conversation went since we explained that there is no turn key solution for backing up SharePoint 2007 and we will not devise a solution based on their fumbled deployment of SharePoint 2007. Letting customer calm down some and then David, myself, Michael and sales will have a call and we will discuss best options for this customer."
I had discussion with the support engineer about how our environment was *customized*, but apparently now it's been classifed as "fumbled". Exactly how was that determination made? We've only had one engineer look at this directly, and the case has been open for over a month without any escalation. At this point, I'm at a loss for words.
Our support is up for renewal, so maybe it's time to switch to a new backup vendor. This response was not particularly constructive and only serves to alienate me as a customer.
